Delete your Noos account

Noos · app for Android, iPhone and the web (usenoos.com)

From the app or the website

This is the quickest way, and the account is deleted immediately:

Open Noos on your phone or go to usenoos.com and sign in.
On the home screen, tap your avatar in the top right corner.
Tap Delete account and confirm with Delete permanently.

If you don't remember your password, tap “Forgot your password?” on the sign-in screen and we'll email you a link to change it.

If you can't sign in

Write to privacidad@usenoos.com from your account's email with the subject “Delete my Noos account”. We'll check that the account is yours, delete it within 30 days at most and confirm by email when it's done.

Before you delete it: this cannot be undone. If you want to keep your notes, export them to Markdown from each space's menu (“Export to Markdown”).

What is deleted

Your account: email, password, first name, last name, username, date of birth and preferences.
If you had end-to-end encryption on, its keys and the list of your devices.
All the spaces you created, with their notes, maps, tags, relation types, relations and public links. The people you shared them with can no longer see them.
Your membership in other people's spaces and the invitations you created.
Your open sessions on every device.

What is kept

Notes you wrote or edited in other people's spaces stay in those spaces, because they are part of their content, but without your name.
Error reports sent by the app, with nothing that identifies you, for up to 90 days.
If the account was deleted by Noos administration, a record of that action with the email and username, for security.

We do not keep backups of the database: what is deleted cannot be recovered. More detail in the privacy policy.